CHAIMA BEL ARBI
CUSTOMER SERVICE OFFICER
Profile summary
With 4 years of experience in the banking sector, I am open to new professional opportunities. Proactive and organized, I stand out for my highly developed sense of service and interpersonal skills that help build customer loyalty. With excellent resistance to stress, I achieve set objectives by relying on my ability to convince. • Manage a customer portfolio with a view to developing bank accounts within the institution • Maintain a calendar to organize customer appointments with a banking advisor. • Inform customers about current offers or changes to branch hours to ensure quality service. • Manage complaints and incidents by proposing solutions or referring customers to the relevant department. • Welcome customers and prospects in person and by telephone, emphasizing courtesy and discretion. • Carry out routine transactions such as transfers, deposits or withdrawals, and bank card renewals. • Use the Office Pack and G Suite for daily tasks. • Demonstrate autonomy in organizing and completing work.
Career highlights
Managed customer portfolio effectively: Managed a portfolio of 1,500 customers by regularly following up and proposing personalized offers.
Increased turnover by 100%: Increased turnover by 100%.
Key skills
Professional experience
• Identify prospects' needs in order to formulate relevant commercial proposals. • Contribute to the improvement of company processes by formulating proposals based on field experience. • Implement targeted prospecting actions to contribute to business development. • Manage a portfolio of 1,500 customers by regularly following up and proposing personalized offers. • Welcome customers and prospects on-site or by phone. • Collect the required documents by verifying their compliance and carrying out the necessary follow-ups. • Handle customer comments and complaints by directing them to the appropriate contact. • Sell products and services while applying the current pricing policy • Participate in the negotiation of major contracts, ensuring customer satisfaction while ensuring the profitability of operations. • Follow up on sales and complaints to build customer loyalty. • Define the customer relationship strategy and ensure consistency with the company's sales and marketing direction. • Greet customers and analyze requests in order to provide sound advice while offering products and services.
- Identify prospects' needs in order to formulate relevant commercial proposals.
- Contribute to the improvement of company processes by formulating proposals based on field experience.
- Implement targeted prospecting actions to contribute to business development.
- Manage a portfolio of 1,500 customers by regularly following up and proposing personalized offers.
- Welcome customers and prospects on-site or by phone.
• Help customers carry out routine transactions to avoid any banking errors. • Check the customer's identity and contact information before ordering checkbooks. • Order foreign currency by accurately calculating the amount of commissions. • Identify customer needs in order to offer them suitable banking solutions.
- Help customers carry out routine transactions to avoid any banking errors.
- Check the customer's identity and contact information before ordering checkbooks.
- Order foreign currency by accurately calculating the amount of commissions.
- Identify customer needs in order to offer them suitable banking solutions.
Education
• Diploma obtained with honors.
• Graduated with honors